Customer Satisfaction Goals:
Customer Satisfaction is our #1 priority. The design, quality and craftsmanship of our products speaks volumes; our customer service is next to none and our replacement policy is of the same high integrity. We carefully package every order so that it will arrive at its destination in excellent condition. Upon receipt, however, please carefully inspect your purchase and if a product arrives damaged or there is a product defect contact us immediately at firstname.lastname@example.org. or toll free 888-582-7074 and we will promptly replace you item.
Our Simple shipping Policy Goals:
Ship same day.
Keep Customer informed of order status.
Package with care to insure safe arrival.
Returns and Exchanges.
If you are not happy with your purchase, within 15 days contact email@example.com or call toll free 888-582-7074 for a complete merchandise exchange, or refund instructions.
More in Detail:
Shipping Policy: We reserve the right to ship via the carrier of our choice and utilize such shipping services such as FedEx, UPS, USPS, DHL, LTL freight carriers, special courier, etc. We provide shipping both within the United States and internationally, however, not all items can be shipped outside of USA. Of course; all international orders must be paid-in-full or an approved purchase order before we ship.
Standard Shipping: It is our goal to ship all (in stock) orders "first day," if we are in receipt of order by Noon-CST and as soon as possible for out of stock items. You can expect either a shipping confirmation, or an order status correspondence within one business day of your order. We will not leave you wondering about your order. If an item is out of stock, we will provide suggestions for a similar product and give you an estimated arrival date for the sold out (back-ordered) item. Please allow 2-10 days for shipments within the United States and 4-6 weeks for international shipments unless otherwise specified.
Priority shipping: Priority shipping may be arranged based on availability. Please contact us with priority shipping requests at the time of purchase. FedEx cannot deliver to P.O. Boxes. If your billing address is a P.O. Box please provide us with a street address in the shipping address section at checkout to allow for FedEx delivery.
Truck Shipping: Items marked with a truck symbol are too large to ship via regular freight service and must ship via truck. Please contact customer service in advance with your location zip code for shipping charge quote. We will not ship any order before contacting you regarding freight adjustments. Someone must be present at the time of delivery to accept, inspect and receive truck shipments. The specific shipping company will contact you to make date and time arrangements for delivery. Truck shipments deliver to business addresses only within the 48 contiguous United States.
Shipping Addresses: FedEx cannot deliver to P.O. Boxes. If your billing address is a P.O. Box please provide us with a street address in the shipping address section at checkout to allow for FedEx delivery.
Shipping to APO/FPO Addresses: We will contact APO/FPO customers with a freight quote before shipping to any APO/FPO addresses. APO/FPO customers do not qualify for our Free Shipping promotion.
Free Shipping Offer: From time to time we will offer "Free Shipping" promotions. "Free Shipping promotions are valid to addresses within the 48 contiguous United States on non-truck, non-APO/FPO shipments only. Shipping for oversized packages and to all areas outside the 48 contiguous United States or APO/FPO address will be quoted on a per order basis.
Split Orders and Back Orders: You will be notified via email if your order is to be shipped either partially or completely. Our goal is to send our customers, via email, the order tracking #s for items shipped that day within a 24 hr period.
Return Policy: Contact our customer service department within 15 days of receipt of purchase via telephone or by email a friendly customer service representative will assist you with your return request. Returns will not be accepted without an RA# issued by PackedWarehouse.com. Product must be returned in original packaging, in re-sellable/re-useable condition. There may be a 25% restock fee on returns. Customer is responsible for shipping the product back to us. Merchandise refunds will be credited via the same method of payment.