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Testimonials

I needed to complete an office project with little time. I had to find a place that had EXACTLY what...

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Greg Thompson  from Mill Creek, Wa.
Frequently Asked Questions

  1. Is there a quick way for me to search for a product?
  2. What if I want more information about a product?
  3. How do I add a product to my cart?
  4. Can I see what is in my shopping cart before I check-out?
  5. How do I check-out?
  6. Do I have to pay sales tax?
  7. How do I pay?
  8. When I am checking out a page advises me that I can proceed as a Returning Customer, a New Customer, or Proceed Directly to Check-out. What is the difference in these separate ways to check out?
  9. What are the advantages to Creating a Customer Account?
  10. What type of payments or credit cards do you take?
  11. Is it safe to use my credit or debit card?
  12. How do I know what my shipping cost will be?
  13. Do you take Purchase Orders?
  14. Why did my credit card not go through?
  15. How will I know that my order was processed correctly?
  16. How will I know when my order has been shipped?
  17. May I cancel my order?
  18. What if my product is defective or damaged?
  19. What if I’m not happy with the product?
  20. How long will it take to get a refund?
  21. Is there a way to avoid the restocking fee?
  22. What if I refuse delivery of my order?
  23. Will you notify me if some of your products go on sale?
  24. Will you let me know when a specific product is on sale?
  25. I would like to know when a specific product goes on sale, but not receive notification for other products on sale; is this possible?
  26. What is a PackedWarehouse Customer Account?

  1. Is there a quick way for me to search for a product?
    Yes!  On every page you will find a Search box.  If you know the product model #, or the product brand name, or a 1-3 word description of the product then enter it in the Search box and it will quickly search and link you to your product.  Also, on each page, on the left side, there is a list of categories; just click on the category that your product would be in and it will link you to all products in that category.  For Example: When you click on the "Binders" category it will link you to various ring binders, media binders and accessories.

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  2. What if I want more information about a product?
    Just click on the product text or photo and the link will take you to more detailed information about that specific product. The detailed description will include price, measurements and other pertinent information to assist you in your selection process.  In addition we will display other products that compliment your purchase, either as a related product, an add-on or accessory.  We strive to provide you with detailed product information so that you will make a good buying decision, but perhaps your particular office space or circumstance may cause you to need more information.  In that case, we encourage you to email us your questions, just click on the Contact Us link in the Information box on the left of all pages. If you prefer, simply call us at 1.888.582.7074, and we will do our very best to provide you with the needed product information, or other needed information, prior to your making a purchase. We want your shopping experience to be an enjoyable, hassle free experience.

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  3. How do I add a product to my cart?
    The majority of the time it is as simple as selecting your product and click the Add to Cart button.  However, it is important that you read any and all instructions on the product description page before placing the product in your shopping cart, as there may be additional information that is important for you to order exactly what you want.  Examples would be: Some of our products come in different colors and you may be asked to select your colors of choice.  Some of our products come in sets, where you can choose various sizes or colors within the set.  Our process is designed to cause you to enjoy a hassle free shopping experience and be a satisfied Packed Warehouse customer.

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  4. Can I see what is in my shopping cart before I check-out?
    Absolutely!  Most all shoppers want to keep tabs on their accumulated shopping total.  Just click on "Cart Contents," which is on the top right hand corner of every page, and it will link you to the shopping cart.  The cart will display each product and its price, and the total of all products you have sent to the cart.  It even displays a photo image of the product to assure you that the right product is in your cart.You can visit your shopping cart as many times as you like and each time you add or take away a selection just click the Update button and it will recalculate your totals.  You may delete one product, delete all items from your cart, change the quantity, add additional selections, continue browsing, continue shopping or check-out whenever you are ready.  If you have signed in as a Returning Customer, you can even leave our site and the products that you placed in the shopping cart will remain there until you check-out or remove the products from you shopping cart.  

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  5. How do I check-out?
    In the lower right hand corner of each product description page you will see an Add to Cart button; just click on Add to Cart and it will take you through the check-out process.  You can edit your cart by removing products, or change quantity, and each time you edit you will need to click the Update the Cart button to save your changes.  You can proceed on to complete your check-out process, or click or the back arrow to continue shopping, which will take you back to our catalog page where you can browse or shop some more. You can come and go from the shopping cart as many times as you like and check-out whenever you are ready.

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  6. Do I have to pay sales tax?
    All orders originating in Missouri will incur a 4.225 percent sales tax.  No sales tax will be collected on orders outside Missouri.

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  7. How do I pay?
    Once you have added your selected products to the shopping cart, it will direct you through the process.  It will ask you if you are a New Customer, Returning Customer, or if you want to Proceed Directly to Check-out.  (See more information on Returning Customers, New Customers, and Proceed Directly to Check-out below.)  Once you have made your selection you will proceed on to where you will enter your personal information: name, address, email address, telephone number, etc.... The next step is your method of payment.   We welcome PayPal, Mastercard, Visa, American Express, Discover, and personal check, (products will not be shipped until personal check has cleared our bank).  When you complete the sale an email will be sent as confirmation to your email address.  If you do not have an email address you can contact us at our toll free number 1.888.582.7074 and our customer service will assist you with that information.

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  8. When I am checking out a page advises me that I can proceed as a Returning Customer, a New Customer, or Proceed Directly to Check-out. What is the difference in these separate ways to check out?
    Returning customers: As a returning customer you log-in to the site with your user name and password.  You may from time to time receive special discounts, free shipping, and notification when a specific product that you are interested in goes on sale, when there is a PackedWarehouse online shop sale, or other pertinent information that you have requested.  Your personal order history is available for you to review, and when you sign in as a Returning Customer it is upated with every order you place. Every Returning Customer to our online shop, that logs in is given a Members Cart.  This allows you as a member to add products to your shopping cart, and come back at a later date to finalize your checkout. All products remain in your shopping cart until you are ready to check them out, or when you personally remove the products.  If as a member you add products to a Visitors Cart and decide to go back and log in to the online shop to use your Members Cart, the contents of your Visitors Cart will merge with your Members Cart contents automatically.  Returning Customers, if you want, are elgible to receive prior notification of when products are going on sale, and any newsletters or catalogs that we publish.New customers: You can always enter and order as a New Customer, even if you are Returning Customer.  Every visitor to our online shop will be given a Visitors Cart. This allows you as a visitor to store your products in a temporary shopping cart. Once the visitor leaves the online shop, as a visitor, so will the contents of their shopping cart. During checkout New Customers can create an account and and have the same priviliges as Returning Customers.Proceed Directly to Check-out:  When choosing the option to Proceed Directly to Check-out (without creating an account) none of your user information will be kept in our records, and you will not be able to review your order status on our site, nor does our site create a history of your previous orders for you to review.

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  9. What are the advantages to Creating a Customer Account?
    If as a member you add products to a Visitors Cart and decide to log-in to the online shop to use your Members Cart the contents in your Visitors Cart will merge with your Members Cart contents automatically.By creating an account you will become a member with PackedWarehouse online shop, and you will have all the privileges of a Returning Customer.  You will be able to shop faster, be up to date on your order status, and keep track of the orders you have previously made.  Customers creating a member account with PackedWarehouse may from time to time receive discounts coupons, free shipping, and notification when the product that they have placed in the Wish List goes on sale. When requested, you will also receive a pre-notification of upcoming special sales and promotions, and are elgible to receive, if wanted, any newsletters or catalogs that we publish.To take advantage of the benefits, members returning to our online shop need to log-in to the site with a user name and password. Immediately when signing in as a Returning Customer the "My Account" link will appear on the top right of your screen, and you will be given a Members Cart. This allows you, the member, to add products to your shopping cart, and come back at a later date to finalize your checkout. All products remain in your shopping cart until you have checked them out, or personally removed the products. You can even log-out of the site and revisit it days later and the products will still be in the cart until you remove them or you check-out and purchase the items.If as a member you add products to a Visitors Cart and decide to log-in to the online shop to use your Members Cart the contents in your Visitors Cart will merge with your Members Cart contents automatically.

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  10. What type of payments or credit cards do you take?
    We welcome PayPal, Mastercard, Visa, American Express, Discover, and personal check (products will not be shipped until check has cleared our bank).  See Purchase Orders below.

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  11. Is it safe to use my credit or debit card?
    PackedWarehouse has the highest possible security as signified by our current SSL, (Secure Sockets Layer), Certificate. Our site fully meets PCI Standards.  Your credit card information will be encrypted so that your privacy is protected as you shop online at PackedWarehouse.  Your card will be charged when you place your order.  When you receive your credit card statement it will reflect a payment to Dovetail Investments, LLC.You can be assured that we respect your privacy.  Your personal information, of any kind, will not be given, sold or traded to any outside or third party entity.  This includes, but is not limited to, your name, address, phone number, credit card information, and e-mail address.

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  12. How do I know what my shipping cost will be?
    When going through the "check-out" process" the products you are ordering and the shipping costs will be displayed separately with a grand total to be charged to your payment method.

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  13. Do you take Purchase Orders?
    Purchase Orders from Public Education, City, County, State, and Federal Government are normally accepted.  We will send an invoice at the time you place your order.  Our Terms on Business Purchase Orders are upon receipt of invoice (adequate credit information may be requested).  In some situations, we may require payment before we can ship the order; at which time we will notify you when we send the invoice. PackedWarehouse acceptance of a Purchase Order does not constitute acceptance of any terms of said Purchase Order. 

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  14. Why did my credit card not go through?
    All information needed to place your order must exactly match your credit card statement information, including the card number, your billing address, expiration date, and the 3-4 digit security numbers. For your protection our system checks this information before processing your order and rejects the process if all the information does not agree.  Please double check to see if you entered the information correctly.  If your card still fails to go through you may email (or US Mail) us your order; please include your credit card's customer service phone number.  Or you may call our toll free number 1.888.582.7074.and our customer service personnel will assist you.

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  15. How will I know that my order was processed correctly?
    Our PackedWarehouse system will immediately tell you that your order has been successfully processed.  You will be able to print a receipt for your records, and an email will be sent to with your order information.  If you experience problems or receive an error message while processing your order, please email us your order information right away, or call our toll free number 1.888.582.7074, and we will manually process your order for you.

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  16. How will I know when my order has been shipped?
    Normally, items will be shipped within 48 hours of your order or sooner.  It is our policy to apprise our customers via email, if an address is provided, when their order has been shipped and to provide them with the Tracking # so that they too may follow the shipment route.  Our main catalog page (left side) has a "Track My Order" link to UPS of FedEx where you can enter your shipment's tracking # to follow the routing process. 

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  17. May I cancel my order?
    No you may not cancel your order once it has been submitted. When an order is placed the order is processed immediately to shipping, and the product is taken out of stock, which is now unavailable to other customers.  Our products are of high quality and we strive to provide detailed information on each product. We ask all of our customers to read the information thoroughly so that you will select a product that fits your needs.

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  18. What if my product is defective or damaged?
    Within 3-days of delivery send an email to our customer service department to report the defective or damaged product. Click on the Customer Service link found on the left column of all pages; fill in the requested information; be sure that all pertinent product information is included and we will respond quickly to service your issue.  We will provide you with a RA#, a pre-paid return mailing label with instructions for sending the product back to us. Once the product is returned, we will send you a replacement of the same product, at no additional charge to you.  If it is determined that it is a product component that is damaged or defective, and the product component can be replaced and will not compromise the functionality of the total product, we will replace the component.  We will send the replacement to you as soon as we receive the damaged product. With customer service approval, a damaged or defective component will we mailed without the return of the damaged component.  We strive to achieve customer satisfaction before and after the sale and ask our customers to contact us about a product with that thought in mind. 

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  19. What if I’m not happy with the product?
    For customers with a PackedWarehouse account we offer a refund, for any reason, within 30 days of shipping.  There is a 20% restock fee on returns.  Customer is responsible for shipping the product back to us.  First, please contact us via telephone or by email for a return authorization number.  Returns will not be accepted without an RA# issued by PackedWarehouse.com.  Product must be returned in original packaging, in resalable/re-useable condition. Once we receive the return, match up the RA# and ensure that it is resalable, credit will be issued.

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  20. How long will it take to get a refund?
    When we receive your email notifying us of your request, we will alert our supplier of your request.  When our supplier confirms that the returned product has been received in resalable condition, within 30 days we will refund your purchase price, less all shipping charges and 20% restocking fee. Our method of refund will be in the same form of your original payment, i.e. credit card, check, Money order, etc.... Our supplier will not accept a shipping sent C.O.D.

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  21. Is there a way to avoid the restocking fee?
    Yes, if you have a PackedWarehouse account, you can avoid the restocking fee by requesting a replacement product of equal or greater value in lieu of a refund, providing the replacement product is in stock and that the request of replacement is within 30 days of your receipt of the original product. You would be completely responsible for the return of the original product to our supplier.  The product returned must be returned in the original packaging and received by the supplier in resalable condition.  It would be necessary that you clearly indicate, inside the box, the replacement product name and model #.  If there is a difference in the product price your credit card would be charged the difference, plus, your card would be charged for the shipping charges to ship you the replacement product.  It is necessary that you email our customer service right away your intentions and they will assist you in your request.

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  22. What if I refuse delivery of my order?
    If you simply refuse the package a refund will not be granted. We encourage you to follow our Retun Policy.  To be granted a refund, you must apprise us of your intentions via email or telephone, and once all information is confirmed, we will issue you a Return Authorization number.  Returns will not be accepted without an RA# issued by PackedWarehouse.  Product must be returned in original packaging, in resalable, reusable condition.  Once we receive the return, match up the RA# and ensure that it is resalable, credit will be issued with in 30 days, less all shipping charges and a 20% restocking fee. Please see our Return Policy.

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  23. Will you notify me if some of your products go on sale?
    Yes, if you have a PackedWarehouse customer account, and request that you be notified, we will send you an email notification. You can request notification by going to the Receive Notice, on the left of each page; click on the notification link, and complete the request form.  Plus, during you check-out process you will be asked if you would like notification of all sales. 

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  24. Will you let me know when a specific product is on sale?
    Yes, if you have a PackedWarehouse customer account, you can put a specific product in your Wish List and when that specific product goes on sale we will notify you by email.

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  25. I would like to know when a specific product goes on sale, but not receive notification for other products on sale; is this possible?
    Yes, if you have a PackedWarehouse customer account just enter the product you desire in the Wish  List, and do not request notification when other products go on sale.

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  26. What is a PackedWarehouse Customer Account?
    Simply put this is a benefit account.  As a PackedWarehouse customer you may log-in to the site with your established user name and password.  It creates eligibility for you to receive, when available: 1. Special discounts.2. Free shipping.3. Notification of when a requested specific product goes on sale. 4. Receive other pertinent requested information.Plus:1. Your personal accummulated order history is available for your review and perusal. 2. Items you have placed in your cart remain there until your remove them or checkout....even days or weeks later. 3. There are no fees of any kind. 4. It is not a charge account.  If you have questions, other than the " Frequently Asked Questions" above, please click on the Customer Service link found in the left column; email your questions to our customer service department and our personnel with respond as soon as possible.                                Thank you for your interest in PackedWarehouse products.                                         Please enjoy a hassle free shopping experience 

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